Lead Cashier in Orem UT

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Harmons
Title: 
Lead Cashier
Date: 
10/30/2021
Job ID: 
6594
Location: 
Orem UT
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Cashier

$12.00-$15.55 PER HOUR

GENERAL PURPOSE

The purpose of this position is to ensure the smooth and efficient operation of the front end.This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES

Follows established departmental and store policies and procedures

Ensures the cleanliness and sanitation of all front end areas

Stocks checkstands with bags and other supplies

Assigns checkstands to scheduled associates

Ensures breaks and lunches are given to front end associates and coverage is maintained

Follows procedures for opening and closing the store

Performs overrides as needed

Assists with checking and bagging as needed

Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers

Ensures all cashiers are promoting Foodie Club Card to every customer

Ensures checkers and baggers are following procedures and providing exceptional customer service

Handles refunds and exchanges for customers

Audits and verifies tills throughout the day and at store closing

Handles customer complaints

Assists customers with questions and finding items throughout the store

Ensures go-backs are completed

Ensures pricing accuracy for items that are scanned

Handles money and gives accurate change to ensure a balanced till at the end of their shift

Provides exceptional customer service to every customer

Understands and applies Harmons policies for checks, gift cards, WIC checks, etc.

Teaches, mentors and educates front end associates to help them be successful members of the team

Provides honest, direct and constant feedback to front end associates regarding their performance and areas of improvement

Communicates openly and frequently with the Store Director

Assists as needed to ensure the success of the store as a whole

MARGINAL DUTIES & RESPONSIBILITIES

Performs other job-related duties as assigned

NATURE OF WORK CONTACTS

Consistent and daily interaction with store associates

Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

Basic math skills used for making change

10-key skills

Ability to interpret policies and procedures

Excellent organization and planning skills

Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates

Ability to appropriately and professionally handle conflict

Must possess the ability to accept constructive review and be accountable for one s own success as well as the success of your team

Required to make logical, significant decisions using general, recognized skills and techniques

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, consistent and forward focused

Ability to work weekends, evenings and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries.Also requires standing, walking and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees&##39; differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
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