eShop Associate in Santa Clara UT

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eShop Associate
Job ID: 
Santa Clara UT
Not Specified
Not Specified
Job Types:
Part Time 2-26 Hours Per Week

$12.00-$15.55 PER HOUR


The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons customers.This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner and ensure that all orders are ready for customer pickup with attention to quality and freshness.This position is to increase the direct website use through delivering an exceptional customer service experience. This person will respond to customers orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included and may route questions to the appropriate department.This person will provide excellent customer assistance via email support and phone support.


Follows established departmental and store policies and procedures

Receive and check incoming eCommerce orders

Assemble orders as necessary to match individual eCommerce invoices

Review and inspect orders ensuring that the correct specifications have been met

Confirms pricing accuracy and signage for all products, paying particular attention to ad items

Provide customer support efforts by using product knowledge

Constantly be in touch with the daily updates and requirements of the customers

Helps ensure product descriptions are accurate by communicating opportunities to Support Team

Increase traffic to the website and strengthen Harmons customer loyalty

Contacts customers to clarify requests

Provide continuous improvement to website conversations and customer engagement

Assists as needed to ensure the success of eCommerce as a whole


Performs other job-related duties as assigned


Consistent and daily interaction with store associates

Consistent and daily interaction with customers

Consistent and daily interaction with Support Team


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

Working knowledge of computers including Microsoft Office

Excellent interpersonal and communication skills are essential

Ability to interpret policies and procedures

Working knowledge of internet technology

Basic math and organizational skills

Demonstrate verbal and written communication skills

Must enjoy working with and handling grocery products

Great attention to detail with accuracy

Able to work efficiently in a fast-paced environment

Ability to clearly understand and respond appropriately to the issues that customers present

Ability to demonstrate empathy and prioritize customers issues

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused and consistent


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the associate is regularly required to perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries.Also requires standing, walking and bending throughout the entire work day and the ability to occasionally maneuver objects weighing up to 40 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
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