Location: New York City, NY
Description: Our client a Jewelry Designer in NYC is currently seeking a Call Center Coordinator
You will handle Customer Service inquiries including phone, email and special orders. You will also assist in packing/shipping special orders and repairs to customers. You will see projects from start to completion in a fast-paced environment. You are extremely organized, communicate well and enjoy the daily challenges of helping customers.
This job will have the following responsibilities:
Answer all company calls and direct customers to specific departments.
Perform in-person sizing appointments and pickups for repairs.
Communicate with domestic and international third-party retailers to assist with customers#39; questions and repairs.
Work alongside the certificate department to authenticate purchases.
Act as a liaison for the third-party retail customer and the manufacturing office.
Receive and inspect incoming packages and work with FEDEX and UPS to resolve issues.
Listen to customer concerns and comments and take initiative to improve customer loyalty.
Answer all questions and messages from the Amazon Seller Central Account.
Contribute to the repair team and work with other departments as needed.
Ensure timely repair completion and fulfillment: packing and shipping, returns.
Advise purchases across all retailers.
Be the customer s point person for all questions concerning repairs, sizing, authenticity, sales, trunk shows, and their entire experience
Qualifications & Requirements:
Must be FLUENT in English
1-5 years experience in a customer service capacity or call center.
Proficient in Excel, Word.
Excellent communication and interpersonal skills.
BA or BS degree preferred.
Ability to thrive in a fast-paced, high volume environment while being proactive, motivated, dedicated, and able to take initiative.
Proven ability to work to strict deadlines.
Self-motivated and team-oriented.
Ability to troubleshoot, be solution-oriented and take direction from team.
Previous experience in luxury jewelry or fashion industry is a plus!
Contact: aquinn judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com