Location: Tampa, FL
Description: Our client is currently seeking a Business Analyst Intermediate (3-6 years)
Job Tittle: Business Analyst Intermediate
Location- Tampa, FL 33610
Duration: 6 month
What are the top 3 things you look for in a candidate? Customer Focus, Reliability, Adaptability
What are any disqualifiers? Lack of Initiative, Poor attitude, Poor Timeliness
What does a typical day look like in this role? Login to the systems, and support client requests via cases being assigned to them with occasional outbound calls to clients if requested or needed.
What specific work experience (or skills) would stand out on a resume? Client facing and client servicing experience requiring data entry and analysis.
Essential Duties and Responsibilities:
- Serve as a customer contact to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
Using a client relationship management (CRM) solution, track correspondences and results.
Respond to inquiries and problems directly from key contacts.
Navigate systems and tools, and partner with cross-functional teams to solve client problems.
Ensure accurate and timely responses
Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
Bachelor s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
2-4 years of client relations, customer service or other related field preferred.
Knowledge of bankcard industry and procedures preferred.
Ability to understand multiple complex systems and processes.
Knowledge of computer software systems including work processing and spreadsheets.
Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
Strong organizational skills with the ability to prioritize effectively to meet deadlines
Contact: rgupta judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com