Is this the job for you?

As the grocery industry continues to innovate and find new ways to attract consumers, new jobs are being created for grocery store workers, which never existed before. One of the most common and newest jobs emerging in grocery is working as a personal shopper.

Prior to the COVID-19 pandemic, only 3% or 4% of grocery shopping in the United States was conducted online, according to consulting firm Bain & Company.  At the height of the pandemic online orders jumped to between 10% and 15%. Online grocery sales are now expected to stabilize at around 5% to 10%, and to continue to grow in the coming years.

This is good news for people looking for opportunities in the industry, as more team members are needed to fulfill orders.  A day in the life of a Personal Shopper is never the same but, here are the skills you will require:

Attention to detail

You will need to receive the order and read it through carefully, paying attention to customer comments/special instructions.  If product substitutions are necessary what is the store policy where you are working?  How will this be communicated to the customer?

You will need to learn the store layout so that you can become efficient at shopping. Before starting, take a few minutes to group groceries into categories that will allow you to find them easier e.g. frozen foods, fresh produce, non-perishables etc. You want to complete the job as quickly and as accurately as possible, - therefore it’s important that you minimize movement by targeting each grocery section by vicinity.

Ability to Multitask

You will likely be processing more than one order at one time, so you will need to be an excellent multitasker.

Ability to follow strict safety protocols

You will need to ffollow proper procedures for storing orders at appropriate temperatures: refrigerator/freezer as needed, how long can cooked food be in the pick-up bin?  This will ensure no food spoils, and no one becomes ill.

Excellent communications skills

You will need to report any customer issues, such as shorts, overages, damages to store management immediately.  Store management may also have you communicate directly with customers regarding shortages, substitutions, etc.

Excellent customer service skills

You will be responsible for providing excellent customer service. Doing your job to pick the best produce as per the client’s instructions, for example some people may prefer yellow bananas, while others may prefer them green.

If this sounds like the perfect job for you, then now is the time to be looking for these jobs in the grocery industry.